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Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

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Our Story

At Mooqu, we believe lighting is more than a finishing touch. It shapes the way we live, influences how we feel, and transforms a house into a home... Read More

Contact Info

MOOQU
The company operates under (Mooqu Ltd), which is registered in the UK.

Phone: 0130 537 5035

Email: info@mooqu.co.uk

Address: Weymouth, DT4 9DN

Company Registration Number: 17263408

For any questions, feel free to contact us.
We aim to reply within 24 hours to any inquiries or special requests.

Phone support: Mon - Fri: 8am - 8pm Sat & Sun 10am - 4pm

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